Help Center

No email address is required—create an account with a username and password. After signing in to the user panel, check your subscription status under Account Overview, then choose your operating system in the client downloads section. Use the subscription details currently shown in the panel. Don’t copy links from article comments, forwarded chats or search results when you can’t verify their source. Once imported, check the configuration name and route list in the client to make sure you’re using the configuration for your current account, then select a route to connect. Keep your username and password secure, and don’t include your password or full subscription URL in screenshots. Installing the client, signing in and activating a subscription are separate steps; a successful installation alone doesn’t mean you’re ready to connect.

Sign in to the panel and confirm that your subscription is active. Then open the subscription or configuration manager in your client and update the configuration you’re currently using. If the update fails, first make sure your local network can reach the panel, then check that the address saved in the client matches the one shown there. Re-import only if the panel address has changed or the existing configuration can’t be fixed. After importing, switch to the new configuration so you don’t keep using the old route list. Avoid repeatedly creating configurations with the same name; it makes later troubleshooting harder. If the update still fails, submit a support ticket with the error message and client name, and redact any credentials in the subscription URL.

There’s no limit on the number of devices that can be online at the same time, so changing devices alone doesn’t mean you need to buy another plan. Sign in to the same account on the new device, download the client for its operating system and import your current subscription. Supported systems: Windows / macOS / iOS / Android / Linux. Proxy controls, background behavior and split-tunneling settings vary by system, so settings on an old device won’t necessarily carry over. Check them on each new device after connecting. Unlimited devices means there’s no device-count limit; it doesn’t mean unlimited data. Usage across all devices is still subject to your plan’s terms. Remove account details and subscription configurations from devices you no longer use.

Check your password manager or saved account details first, and make sure the username is correct. Then follow the account recovery or support instructions in the panel. Not requiring an email address doesn’t mean an account can be recovered using a device name; follow the verification process shown in the panel. If you can still sign in but suspect your information has been exposed, change your account password and check whether the panel offers a subscription reset option. Changing your sign-in password and replacing subscription credentials are separate actions; don’t assume that changing the password automatically invalidates an old subscription. When contacting support, provide only the information needed for verification. Never send your password, full subscription URL or sensitive payment details.

Disconnect the proxy first and make sure your local network can access common websites. Then check the client’s active configuration, selected route and system proxy setting. “Connected” usually means the client is running; it doesn’t necessarily mean the app you’re using is routing traffic through it. Next, use a browser to test the target service. Check whether all websites fail or only a particular site: for widespread failures, check your local network, configuration updates and proxy conflicts; for a single site, check split-tunneling rules, the service’s status and its regional requirements. Keep a record of your original settings and change one relevant option at a time so you can tell what made a difference.

The app may not use the system proxy, or the client’s split-tunneling rules may be sending it through a direct connection. Check whether the app has its own proxy settings, then review the client’s rule-matching log. If the target domain is set to connect directly, adjust the relevant rule to suit your needs. You can briefly switch proxy modes to test whether split tunneling is the cause, but don’t treat permanent global proxy mode as a fix for every issue. Some apps keep old connections open, so fully quit and reopen them. If the client offers tunnel mode, read its permission and compatibility notes before enabling it, and avoid having other network tools take over traffic at the same time.

First, confirm in the panel that your subscription is valid. Then check that the copied content is complete and doesn’t include extra spaces, line breaks or explanatory text. Enter the subscription URL in the client’s subscription import field—not its manual server-entry field—and don’t use the panel sign-in page URL as a subscription. If the configuration is empty, try updating it and check the response. For a format error, confirm that the client supports the configuration provided by the panel; don’t edit the subscription contents directly. If importing still fails, note where you started the import, the client and operating system names, and the exact error message, then report it through a panel support ticket. Redact the subscription URL from screenshots to avoid exposing access credentials.

Device sleep, background restrictions and network changes can all interrupt an existing connection. After waking the device, confirm that the network is back, check whether the client is still running and the system proxy setting is still enabled, then see whether reconnecting restores service. If the issue only happens when switching networks or running in the background, describe the action that triggers it in your ticket rather than saying only that it doesn’t work. Include the operating system and client names, route label, approximate time of the issue, affected app and steps you’ve already tried. Include only the relevant error lines from logs, and remove credentials and personal information first. Avoid changing many settings just to add details; that can make the original issue harder to reproduce.

First, work out whether the buffering comes from your local network, selected route or the streaming platform. Pause bandwidth-heavy tasks on other devices and compare playback on different routes shown in the panel, keeping video quality and network conditions the same. Also check whether the client is updating its configuration in the background or conflicting with another proxy tool. Peak-hour performance can be affected by network congestion along the route and by the destination service, so distance alone isn’t a reliable guide. Plans determine your data allowance; upgrading shouldn’t be treated as a fix for every buffering issue. If the problem continues at the same time after switching routes, include the route labels, playback symptoms and comparison results in your ticket. That’s more useful for troubleshooting than a buffering screenshot alone.

Route types describe how a connection is made; they aren’t a fixed ranking that applies to every setup. IEPL routes typically focus on how cross-border links are arranged. Relay routes use an intermediate node to adjust the path, while direct routes depend more directly on the connection between your local network and the destination. Choose based on the route labels in the panel and how the target service connects—not on an assumption that a particular name always means faster. Keep the device, network and target app the same while comparing routes. Web browsing, video playback and interactive requests have different needs, so check page response, sustained playback and connection stability separately instead of judging everything from a single test.

Coverage includes 120+ countries / 170+ routes, but regional coverage doesn’t guarantee access to a particular platform. Streaming services and AI tools may also check account region, payment region, exit IP and their own service policies. Routes in the same region can produce different results. Check the platform’s current regional requirements, then test a route for the relevant region. If you see a region notice, keep its exact wording and check whether the app is still using an old connection and whether split tunneling is working. Don’t repeatedly change account region or payment details to test the network. For help choosing a route for streaming, see the streaming guide to understand possible restrictions, then verify access yourself.

A change in total client traffic only shows that something is sending or receiving data; it doesn’t prove that the app you care about is using the proxy. Pause unrelated downloads and background sync, perform a specific action in the target app, then check the client’s connection log for the target domain, matched rule and selected exit route. A successful browser test doesn’t verify other apps, which may use different proxy settings. If you’re checking regional access, distinguish the app’s cached region information from the current network exit. Reopen the app using its normal procedure and test again. You don’t need to post full exit details or subscription credentials in a public discussion.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated by the number of days remaining. Choose an allowance based on how you use the service—occasional browsing, everyday work or frequent video streaming—and check your actual usage in your account. Connection time alone doesn’t indicate how much data you use. When using multiple devices, check the account’s total remaining data. Before upgrading, review the order details in the panel, including the plan, amount due and time remaining. If you have questions about the proration, ask support before creating another order; placing duplicate orders won’t change the calculation.

Data add-ons last until the data is used and never expire: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Unlike monthly plans, which reset data each month on the activation date, add-ons are best compared based on your usage pattern—not treated as a monthly fee. If you use the service regularly, consider your typical monthly usage; if your usage is occasional, consider how you’ll use the remaining data over time. Before purchasing, check the product name and order details in the panel to confirm whether you’re choosing a monthly plan or a data add-on. If you already have another subscription and have questions about switching, combining plans or handling a balance, rely on what the panel shows. Ask support if the details aren’t clear rather than guessing how plans combine.

Alipay / WeChat Pay / USDT are supported. Start payment from the order in your user panel, and check the current order and amount shown before paying. If your account hasn’t updated after payment, return to the order page to check its status, then refresh Account Overview and make sure you’re viewing the account and order associated with the payment. Don’t pay again just because the status hasn’t updated yet, and don’t send money to payment details shared temporarily in a chat. If the payment record and order status don’t match, submit a panel support ticket with the relevant order details and a screenshot of the payment result, redacting unrelated personal information. For USDT, verify the network and payment requirements shown on the payment page; don’t rely on details from a previous order.

VPNSR offers a 30-day money-back guarantee. To request a refund, sign in to the user panel, open the support tickets section, explain your request and include the order details that need attention. See the Terms of Service for details on eligibility. Refund requests and connection troubleshooting are separate issues. State clearly whether you want a refund or help troubleshooting so your request can be handled appropriately. Don’t include your sign-in password, full subscription URL or unrelated sensitive payment details in a ticket. If you have multiple orders, identify the one covered by your request so other subscriptions aren’t mistakenly included. Check for replies in the same ticket and provide any necessary information. Track the refund through the ticket and order status.